Frequently Asked Questions - FAQ

COLEKA can list any type of collection. However, we limit ourselves to collections that are relatively standardized, with identifiable and quantifiable items.

Thus, we do not treat too generic collections like pin's or postcards.

If your collection does not appear in our listings, you can create it and add the products which constitute it. You can also contact us to ask us to add it.

COLEKA offers an "intelligent" exchange market: we find for you the best swap opportunities, according to what you have and what you lack.

In order to find possible barters with other users of the community, COLEKA needs to know what you already have in your collection and what you have in spare.

From this information you can access the swap platform and find other collectors with whom to trade your duplicates.

COLEKA does not intervene in your transactions between users (sale or swap). We make the connection between users, everything else is between you.

First of all, discuss and agree on the shipping methods. Generally, you will deal with people who are in the same process as you. It is in your both interests that everything goes well.

Send photos to each other through COLEKA messaging system to ensure the condition of the items. It is better to be aware of it before shipping, rather than when you have the products in your hands.

The golden rule : A tracking number is a guarantee that the delivery will be assured. All shipping services offer them. Without a tracking number, in case of a problem, it's one person's word against the other's: there is no way to tell the truth from the falsehood.

If you are sending valuable items, don't hesitate to take out additional insurance from the company that will manage the shipment.

Any user can sell or buy on COLEKA. You just have to sign-in first.

We take absolutely no charge on the transactions that are carried out via COLEKA. We simply connect people.

When you tick items to add them to your collection (with the "I have it" button), COLEKA understands that you don't have the other items in the series. Its algorithm is configured to help you find what you are missing automatically: either through the barter functions or by using the "Collection Completer".

When you click on "I want it", you are prompted to configure the price you would be willing to pay to obtain the item. If COLEKA finds opportunities, you are automatically notified. (Note that CLUB & PREMIUM users are notified immediately. With a free account, you are notified 48 hours later).

WARNING: Use the "I want it" feature only if you really agree to buy the item when it is proposed to you. If you refuse an offer at the price you have set up, your wish is automatically deleted.

You can configure up to a maximum of 500 "wishes".

If your collection does not appear in our listings, just contact us to request its addition. We will add it as soon as possible. The delay will vary depending on the number of applications we receive.

For a faster addition, we have provided you with very easy to use tools. You can create or complete the collections referenced on COLEKA yourself. All you have to do is identify yourself.

If you have your own listings , regardless of the format, you can make us save us a lot of time sending us your lists. We'll add your files to COLEKA's database with the information you have provided.

Please note that we have a lot of waiting to do, and that it will certainly be faster if you fill in the listings yourself, thanks to our input tools

It is quite possible, we are human beings! In this case, do not hesitate to help us improve our listings: you will thus help the whole collectors community.

You will find on every page, a link "Report a wrong information". Just click on it or use our contact form . We will correct the mistake immediately.

Yes, you'll find the links at the bottom of this page by clicking on the "Google Play" or "Apple Store" buttons.

Sometimes with some messengers (eg hotmail) the registration message may be classified as " SPAM ": first, go and check in this folder on your email account.

If our email is placed in "junk mail", open it and try to find a button or link "Not Junk" or "This message is safe " or " No-SPAM ". Click this link in order to receive in the future all our messages about your collection.

You can also contact us using our contact form: we will send you your access codes in another way.